Help Center

Find answers to your questions and get the most out of your CFA preparation.

Getting Started

Getting Started with Finance Exam Prep

Learn how to set up your account and begin your CFA preparation journey

5 min read
Question Bank

How to Use the Question Bank

Master the question bank features to maximize your practice sessions

7 min read
Mock Exams

Taking Mock Exams

Complete guide to accessing and taking full-length practice exams

10 min read
Analytics

Understanding Your Performance Analytics

Learn to interpret your progress reports and performance metrics

8 min read
Study Planning

Managing Your Study Schedule

Tips for creating and maintaining an effective study schedule

6 min read
Account

Troubleshooting Login Issues

Resolve common login and account access problems

4 min read
Billing

Billing and Subscription Management

Manage your subscription, payments, and billing information

5 min read
Resources

Downloading Study Materials

How to access and download PDF study guides and formula sheets

3 min read

Frequently Asked Questions

Quick answers to the most common questions.

How do I reset my password?

Click on 'Forgot Password' on the login page and follow the instructions sent to your email.

Can I download content for offline study?

Yes, all study guides and formula sheets can be downloaded as PDFs for offline access.

How often is the content updated?

Our content is updated regularly to reflect the latest CFA curriculum changes, typically within 30 days of official announcements.

Do you offer a mobile app?

Our platform is fully responsive and works on mobile devices. A dedicated mobile app is coming soon.

Can I switch between CFA levels?

Yes, Professional and Premium plans include access to all CFA levels. You can switch between them at any time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers for annual subscriptions.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.