CFA Prep Refund Policy
We stand behind our CFA Level 1 preparation materials. If you're not completely satisfied, we offer a hassle-free refund within your guarantee period.
7-Day Money-Back Guarantee
Try AnalystTrainer risk-free. If our CFA Level 1 practice questions don't meet your expectations within the first 7 days, we'll refund your purchase in full.
Effective Date: 1 January 2026 | Last Updated: 1 January 2026
Eligibility for Refunds
To qualify for our money-back guarantee, all of the following conditions must be met:
- Timing: Request must be submitted within 7 calendar days of your original purchase date (not the date you first logged in)
- First Purchase Only: Refunds are available only on your first purchase with AnalystTrainer. Repeat purchases, renewals, and upgrades are non-refundable
- Usage Limit: You must have answered fewer than 50 practice questions in total (across all topics and mock exams)
- No Completed Mock Exams: You must not have completed any full mock exam (partial attempts are permitted)
- Account in Good Standing: Your account must not have any Terms of Service violations or chargebacks
How to Request a Refund
To initiate a refund request, please email us with the following information:
- 1Send an email to support@analysttrainer.com with subject line: "Refund Request - [Your Order ID]"
- 2Include your registered email address and order/transaction ID from your purchase confirmation email
- 3Attach a clear photo of a government-issued ID (passport or driver's licence) matching the name on the account for identity verification
- 4Provide a detailed explanation (minimum 100 words) of why our product did not meet your expectations
Incomplete requests will not be processed. You will receive a confirmation within 2 business days that your request has been received.
Refund Processing
Once your refund request is approved:
- Refunds are processed within 5-7 business days of approval
- Funds will be returned to your original payment method only
- Credit card refunds may take an additional 5-10 business days to appear on your statement depending on your bank
- Your account access will be terminated immediately upon refund approval
- You will receive email confirmation when the refund has been processed
Non-Refundable Items
The following are expressly excluded from our refund policy:
- Purchases made more than 7 days ago
- Subscription renewals or upgrades
- Accounts that have exceeded usage limits (50+ questions or completed mock exams)
- Second or subsequent purchases from the same individual
- Promotional or discounted purchases (unless explicitly stated)
- Accounts terminated for Terms of Service violations
- Purchases with pending or completed chargebacks
Cancellation vs Refund
If you don't qualify for a refund but wish to stop your subscription:
- You can cancel anytime from your account settings
- Access continues until the end of your current billing period
- No further charges will occur after cancellation
- Cancellation does not entitle you to a refund for the current period
Exceptions
In rare cases, we may consider refunds outside our standard policy for:
- Technical Issues: Persistent platform issues that prevent access and cannot be resolved by our support team within 48 hours
- Duplicate Charges: Accidental double billing (automatically refunded upon verification)
- Billing Errors: Incorrect amounts charged due to system errors
Exception requests require documented evidence and are reviewed on a case-by-case basis. Our decision is final.
Contact Us
Questions about our refund policy? We're here to help.
- Email: support@analysttrainer.com
- Response Time: Within 2 business days
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