Last updated: January 1, 2026
Our Commitment
At AnalystTrainer, we are committed to your success in your CFA exam preparation journey. We want you to be completely satisfied with our services. If for any reason you are not satisfied, we offer a straightforward refund policy.
7-Day Refund Policy
We offer a 7-day refund policy on all new subscriptions. If you are not satisfied with our service within the first 7 days of your subscription, you may request a full refund.
To be eligible for a refund, you must request it within 7 days of your initial purchase date.
Eligibility for Refunds
Refunds are available under the following conditions:
- New subscriptions: Within 7 days of initial purchase
- Technical issues: If persistent technical problems prevent you from using the service and we cannot resolve them
- Duplicate charges: If you were accidentally charged multiple times
- Billing errors: If there was an error in the amount charged
Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions beyond the 7-day refund window
- Partial month refunds after the 7-day period
- Free trial conversions after 7 days
- Accounts terminated for Terms of Service violations
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email us at support@analysttrainer.com with the subject line "Refund Request"
- Provide Details: Include your account email, order/transaction ID, and reason for the refund request
- Wait for Confirmation: We will review your request and respond within 2-3 business days
Refund Processing
Once your refund is approved:
- Refunds are processed to the original payment method
- Credit card refunds may take 5-10 business days to appear on your statement
- Bank transfers may take 3-5 business days
- You will receive an email confirmation when the refund is processed
Subscription Cancellation
If you wish to cancel your subscription without requesting a refund:
- You can cancel at any time from your account settings
- Your access will continue until the end of your current billing period
- No further charges will be made after cancellation
- You can resubscribe at any time
Contact Us
If you have any questions about our refund policy, please contact us: